Return & Refund Policy

Returns, Refunds, and Exchanges are subject to the following conditions:.

For FRESH items, you may claim for a return or refund within 2 hours upon receipt of your order.
For FROZEN items, a request for return or refund may be claimed within 48 hours upon receipt of your order.
For NON-FRESH items, a request for return or refund may be claimed with 7 days upon receipt of your order.

Items due for return, refund or exchange must be unused and should be in their original purchase condition.

How to request for a return/refund/exchange?

You may send us your request via your Better Basket account directly. Just go to your Order Tracking window, click
the “Completed” section, and click the “Return/Exchange” tab. Please make sure to insert a photo as a
proof and state therewith a detailed description concerning the issue you have with the item.
Please note that any requests made are subject for review by our customer support team.

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