FREQUENTLY ASKED QUESTIONS
BB GUIDE – edited legal 2.08.2021
-We’re partnered with Dragonpay for secured and convenient payment via online banking, over-the-counter banking, remittance centers and e-wallets.
During checkout, select your preferred payment method and we will guide you through the entire payment process.
-We also accept debit/credit payments through PayMaya.
-Dragonpay will send you a payment confirmation via email.
-Don’t forget the deadline indicated in Dragonpay’s payment instruction.
Payment via Better Basket Points
-Upon checkout, you may switch the button to use all the points available.
Payment via Cash On Delivery
-Pay your order/s once you receive them.
Lost items in cart
Oh no! I had an item in my cart, but why it’s now unavailable.
-Since we operate on a first-come, first-serve basis, another customer was able to close the transaction before you probably did. But don’t worry, we will notify you via email if the item is back in stock again.
When do you post new items?
-We will keep you updated by sending you notifications via email. Make sure to subscribe to our mail list
What if I want to cancel orders?
-No worries, we know it happens. In your Order Tracker, you may click the “Cancel Order” button on the transactions that you wish to cancel. Please note that this feature is available if the item is still at the “Processing” phase only. If the order/s have already been processed, we are not able to cancel them.
Can I edit my order/s after it has been placed?
-Unfortunately, we cannot edit orders after it has been placed. We encourage our customers to check your basket before confirming your order/s to avoid delays and confusion in the preparation of your orders.
Where can I track my orders?
-You can track your order on your account under “Order Tracking” window. You will also receive an email regarding the delivery status of your order.
Where do you deliver?
-Currently, we deliver within Metro Manila and nearby areas.
Sending as a gift
How can I send your items to someone as a gift?
-Awesome! Just checkout the products you want to order and on the “address section” make sure to input the receiver’s address. Also, don’t forget to indicate your receiver’s name and their mobile number in the information field. Since your order will be sent as a gift, you must settle the payment before we fulfill your orders.
Returns, Refunds, and Exchanges are subject to the following conditions:.
For FRESH items, you may claim for a return or refund within 2 hours upon receipt of your order.
For FROZEN items, a request for return or refund may be claimed within 48 hours upon receipt of your order.
For NON-FRESH items, a request for return or refund may be claimed with 7 days upon receipt of your order.
Items due for return, refund or exchange must be unused and should be in their original purchase condition.
How to request for a return/refund/exchange?
You may send us your request via your Better Basket account directly. Just go to your Order Tracking window, click
the “Completed” section, and click the “Return/Exchange” tab. Please make sure to insert a photo as a
proof and state therewith a detailed description concerning the issue you have with the item.
Please note that any requests made are subject for review by our customer support team.
Do you offer promotions?
-Great news! Our merchants offer good deals from time to time. Check our social media pages for updates.
What if I forgot my password?
-Don’t worry! Just click the “forgot password” on the log in window and follow the on-screen instructions.